– Laundryheap, a London, UK-based on-demand laundry and dry cleaning platform, raised $3.5m in Series A funding.
– The round was led by Sova VC, joined by the SidebySide Partnership.
– The company intends to use the funds to continue to expand its business reach globally, following growth to new markets during 2020, including the USA, Singapore, Sweden and across the Middle East.

– Opiniion is a software company based in Lindon, Utah.
– The company raised $3m in funding.
– The round was led by the Frazier Group, with participation from RET Ventures, AIM Ventura Capital and Tamarak Capital Partners.
– The funding will be used to continue to expand operations and business reach.

– Playvox is a leading CRM-connected omnichannel contact center provider of agent optimization solutions.
– The company raised $25m in funding.
– Five Elms Capital led the round.
– The company also acquired Agyle Time, a provider of cloud-native digital-first workforce management (WFM) software for contact centers.

– Cognigy secured funding from Global Brain, one of Japan’s largest venture capital firms.
– The funding will enable Cognigy to capitalize on its position as a leader in Conversational AI and customer service automation in high-growth markets such as the Asia-Pacific region.
– As customer expectations continue to evolve, Cognigy’s top priority is to equip contact centers with AI-first technology to resolve customer issues at unmatched speed and consistency.
– Its robust Conversational AI platform easily integrates into existing tools to successfully scale support and permeate more channels for customers.
– Built on the premise that Conversational AI could rival the power of customer service agents with the same human-like quality at lower costs, Cognigy aims to catalyze this unique convergence of conversation and processes.