Cresta, which uses AI to mentor customer service agents in real time, raises $50M

01 Apr, 2021

Cresta, which uses AI to mentor customer service agents in real time, raises $50M
Photo by 瓜田 月下 on Unsplash

– Cresta, an AI-powered platform that offers real-time support to help customer service agents respond to inquiries on calls or in chats, has raised $50 million in a series B round of funding.
– The company’s latest investment, which was led by Sequoia Capital, with participation from Greylock Partners, Andreessen Horowitz, Allen & Company, and Porsche Ventures, comes after a year of growth that saw its revenues quadruple.
– It’s difficult to read too much into any first-year revenue growth metrics, but it’s clear that companies are hankering for technology that helps them optimize their customer-facing operations.
– Contact centers have proven fertile ground for AI, with a slew of companies emerging to offer their own take on how automation can improve companies’ interactions with their customers.

Artificial Intelligence Call Center Customer Service Intelligent Systems Machine Learning Natural Language Processing North America Software
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