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Artificial Intelligence Call Center Customer Service Enterprise Software Machine Learning Software Western Europe

AI-driven voice assistant PolyAI raises $14M round led by Khosla Ventures

– PolyAI, a voice assistant company, raised $15m funding.
– The round was led by Silicon Valley’s Khosla Ventures, and joined by Point72 Ventures, Amadeus Capital, Sands Capital Ventures, Passion Capital and Entrepreneur First.
– It brings PolyAI to a valuation of $100m.
– PolyAI claims its voice assistant can be turned live more quickly, in more languages, and charges on a per-minute basis.

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Artificial Intelligence Call Center Customer Service Internet Internet of Things Machine Learning Natural Language Processing SaaS Software South Asia Speech Recognition

Skit raises $23M Series B round to accelerate its growth

– Bengaluru-based artificial intelligence SaaS voice automation company Skit, formerly known as Vernacular.ai, developed its AI-based voice automation platform VIVA, short for Vernacular Intelligent Voice Assistant, which enables corporations to automate 90% of their call center operations powered by Natural Language Understanding (NLU) technology. VIVA covers more than 16 languages and 160 dialects.
– The company announced it has closed a $23 million Series B round to accelerate its growth in domestic and global markets, including the U.S. and Southeast Asia and enhance its voice automation platform.

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Call Center Collaboration Customer Service Data Visualization InsurTech North Africa and the Middle East SaaS

FICX Raises $8M in Series B Funding

– FICX (fka CallVU), a San Francisco CA-based CX Automation company, raised $8M in Series B funding.
– The round was led by NAventures with participation from Prytek and Liberty Global Ventures.
– The company intends to use the funds to expand the core platform as well as drive market adoption of its CX Automation tools.

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Call Center Collaboration CRM SaaS Software Telecommunications VoIP Western Europe

Aircall Raises $120M in Series D; Valued Above $1 Billion

– Aircall, a NYC-based cloud-based voice platform for companies across the globe to manage customer support and sales calls, raised $120m in Series D funding.
– The round was led by the Growth Equity business within Goldman Sachs Asset Management, and joined by most current investors (DTCP, eFounders, Draper Esprit, Adams Street Partners, NextWorld Capital, Gaia Capital Partners).
– The new investment will be used to enrich its app ecosystem, specifically with new integrations covering all use cases, from e-commerce to financial services, Sales, Support, etc.

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Artificial Intelligence Call Center Energy Financial Services Information Technology Machine Learning Natural Language Processing Software Speech Recognition Western Europe

Aveni Detect Raises £1.1M in Funding

– Aveni Detect from Edinburgh, Scotland, UK developed a speech analytics platform for financial services.
– The company raised £1.1m in funding.
– The round was led by TRICAPITAL Angel syndicate, supported by Scottish Enterprise’s Growth Investments, Old College Capital and Wallace Equity.
– The company intends to use the funds to launch an AI tool to help identify vulnerable customers, move beyond financial services into other regulated industries, whilst building a team to support its UK expansion.

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Artificial Intelligence Call Center Customer Service Intelligent Systems Machine Learning Natural Language Processing North America Software

Cresta, which uses AI to mentor customer service agents in real time, raises $50M

– Cresta, an AI-powered platform that offers real-time support to help customer service agents respond to inquiries on calls or in chats, has raised $50 million in a series B round of funding.
– The company’s latest investment, which was led by Sequoia Capital, with participation from Greylock Partners, Andreessen Horowitz, Allen & Company, and Porsche Ventures, comes after a year of growth that saw its revenues quadruple.
– It’s difficult to read too much into any first-year revenue growth metrics, but it’s clear that companies are hankering for technology that helps them optimize their customer-facing operations.
– Contact centers have proven fertile ground for AI, with a slew of companies emerging to offer their own take on how automation can improve companies’ interactions with their customers.

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Businesses Call Center Collaboration CRM Europe SaaS Small and Medium Software Telecommunications VoIP

CloudTalk Raises €6M in Series A Funding

– CloudTalk, a Bratislava, Slovakia-based startup that offers cloud call center software-as-a-service, raised €6m in Series A funding.
– The round was led by henQ and joined by Point Nine Capital.
– The company intends to use the funds to expand its marketing, sales and product development efforts to new regions.
– CloudTalk provides a SaaS based call center software platform to customers from over 80 countries.
– The company has a team of 57 people.

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