This summary is generated by an algorithm. If you find any mistakes, let us know.

Analytics Artificial Intelligence Big Data Business Intelligence Consumer Market Research Natural Language Processing Reviews Text Analytics Western Europe

Wonderflow platform applies analytics to customer feedback, raises $20M

– Wonderflow announced that it raised $20m in a funding round led by Klass Capital.
– The capital, which brings the company’s total raised to $25m to date, will be used to grow Wondeflow’s teams in Europe and North America to offer “strong support to enterprise customers,” according to CEO Riccardo Osti.
– Wonderflow occupies a category of tools, VoC, that’s attempting to reverse the trend in customer experience.
– Wonderflow was founded in 2014 by Italian entrepreneurs Osti, Giovanni Gaglione, and Michele Ruini, all of whom met in Trento.
– Wonderflow used an extensive data lake of indexed, cleaned public feedback from hundreds of thousands of products to create machine learning models around business use cases.

Source
Crunchbase icon

Content report

The following text will be sent to our editors: