– Retain.ai, a platform that gives enterprises a view of customer engagement across teams, processes, and apps, has raised $23m in a funding round led by Emergence Capital, with participation from Baseline Ventures, Upside Partnership, and Afore Capital.
– The new funding will be used to support growth and more than double Retain.ai’s workforce by the end of 2021, cofounder and CEO Eric Chernoff said.
– This round brings the company’s total raised to more than $27m to date.

– project44, the leading supply chain visibility solutions provider, has closed a Series E investment of $202m.
– The round was led by funds managed by Goldman Sachs Asset Management (Goldman Sachs) and Emergence Capital, valuing the company at $1.2Bn.
– To date, project44 has raised $442.5M to improve supply chain trust and predictability.

– Airkit is a low-code Digital Customer Experience platform.
– The company raised $40m in Series B funding.
– EQT Ventures led the round and was joined by Accel, Emergence Capital, Salesforce Ventures, and other existing shareholders.
– The company plans to use the new capital to accelerate the company’s investments in go-to-market and product development.
– Airkit debuted out of stealth mode in October with $28m in funding and has experienced rapid adoption of its low-code Digital Customer Experience (DCX) platform in the 6 months since launch.

– ASAPP, Inc. announced today it raised $120m in Series C financing.
– This brings ASAPP’s total funding to $400m and doubles the company’s valuation to $1.6b from its last Series B financing.
– New investors Fidelity Management & Research Company LLC and Dragoneer joined existing investors John Doerr, March Capital, Emergence Capital, Euclidean Capital, HOF Capital, Telstra Ventures and 40 North Ventures.

– Sendbird, the leading mobile engagement & communication company across in-app chat, voice and video, has closed $100m in Series C funding.
– STEADFAST Capital Ventures led the investment round with participation from Emergence Capital, Softbank Vision Fund 2*, and World Innovation Lab also participated.
– The company was founded in 2014 and is based in San Francisco, California.

– Hi Marley, creators of the only intelligent communication platform built for the insurance industry by people who know insurance, today announced the company has closed a $25m Series B financing round.
– The investment was led by Emergence Capital, with Founder and General Partner Gordon Ritter taking a seat on Hi Marley’s Board.
– Returning firms Underscore, True Ventures, Bain Capital Ventures and Greenspring also participated in the round, along with additional investors including Brewer Lane Ventures.
– Hi Marley makes it simple for insurance carriers to seamlessly communicate with policyholders via text to increase transparency and cut through inefficiencies.
– By providing a smart SMS platform purpose-built for the insurance industry, inside of which the entire ecosystem of service providers can communicate, carriers delight customers, achieve faster time to resolution, and see financial results.

– Retail Zipline, a platform for communicating with retail associates, raised $30m in Series B funding.
– The round was led by real estate-focused firm Fifth Wall, with partner Dan Wenhold joining the board of directors.
– Emergence Capital, Ridge Ventures, Hillsven Capital, Veeva co-founder Matt Wallach and the Fisher Family Fund also participated.

– Maze, a user testing platform, raised $15m in Series A funding.
– The round was led by Emergence Capital and joined by other investors.
– The company lets you run user tests at scale so you can get feedback before rolling out a design update or test copy.
– It lets you test something new based on a Figma, InVision, Adobe XD, Marvel or Sketch project.

– SoundCommerce, a platform that unifies retailers’ data from across multiple systems, has raised $15m in a series A round of funding led by Emergence Capital.
– SoundCommerce is pitched as an end-to-end data platform that helps retailers improve their marketing and operations by harnessing all their data from customers, sales and purchase orders, shipments, and inventory.
– It does this by plugging into third-party platforms, including Google Cloud, Snowflake, AWS, Azure, Tableau, Looker, Microsoft Power BI, and more through prebuilt integrations.
– Ultimately, SoundCommerce wants to give retailers of all sizes the kind of data intelligence available to the major ecommerce players — such as Amazon.
– SoundCommerce had previously raised around $6.5m.